Posting Language
Title
Authorize an amendment to a contract for continued customer experience management and analytics for all City departments with Carahsoft Technology Corp., to increase the amount by $387,597 for a revised total contract amount not to exceed $530,000. Funding: $71,241 is available in the Operating Budgets of all City departments. Funding for the remaining contract term is contingent upon available funding in future budgets.
Body
Lead Department
Austin Financial Services.
Client Department(s)
All City Departments.
Fiscal Note
Funding in the amount of $71,241 is available in the Fiscal Year 2025-2026 Operating Budgets of all City Departments.
Funding for the remaining contract term is contingent upon available funding in future budgets.
Procurement Language:
Contract Amendment.
MBE/WBE:
Cooperative Agreement contracts are exempt from the City Code Chapter 2-9B (Minority-Owned and Women-Owned Business Enterprise Procurement Program); therefore, no subcontracting goals were established.
For More Information:
Direct questions regarding this Recommendation for Council Action to Austin Financial Services - Central Procurement at FSDCentralProcurementRCAs@austintexas.gov or 512-974-2500.
Additional Backup Information:
This amendment is for the continued purchase of Qualtrics Software products and services including maintenance and support. Qualtrics is a cloud-based survey tool that can be used for research, marketing, branding, and product development. Austin Convention Center (ACC) currently uses Qualtrics to distribute customer surveys to clients who have rented the City event space and to track and manage survey responses.
The existing contract currently supports ACC and Austin Police. The requested authorization amount under this amendment is intended to expand usage to include Austin Energy (AE) and Austin Watershed Protection (AWP). AE will use Qualtrics to design, develop, and distribute surveys, as well as to monitor responses an...
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