Posting Language
Title
Authorize an amendment to a contract for continued managed contact center communications and infrastructure solution for Austin Energy with Carahsoft Technology Corporation, to increase the amount by $10,000,000, and to extend the term by two years for a revised total contract amount not to exceed $21,750,000. Funding: $4,650,000 is available in the Operating Budget of Austin Energy. Funding for the remaining years of the contract is contingent upon available funding in future budgets.
Body
Lead Department
Austin Financial Services.
Client Department(s)
Austin Energy.
Fiscal Note
Funding in the amount of $4,650,000 is available in the Fiscal Year 2025-2026 Operating Budget of Austin Energy.
Funding for the remaining contract term is contingent upon available funding in future budgets.
Procurement Language:
Contract Amendment.
MBE/WBE:
This solicitation was reviewed for subcontracting opportunities in accordance with City Code Chapter 2- 9A Minority Owned and Women Owned Business Enterprise Procurement Program. For the goods and services required for this solicitation, there was insufficient availability of MBE/WBE firms; therefore, no subcontracting goals were established.
Prior Council Action:
August 27, 2020 - Council approved a contract for managed contact center communications and infrastructure solution with Carahsoft Technology Corporation.
For More Information:
Direct questions regarding this Recommendation for Council Action to Austin Financial Services - Central Procurement at FSDCentralProcurementRCAs@austintexas.gov or 512-974-2500.
Council Committee, Boards and Commission Action:
January 12, 2026 - To be reviewed by the Electric Utility Commission.
Additional Backup Information:
The contract is for the managed contact center communications and infrastructure solution for the Austin Utility Contact Center and Austin 3-1-1, managed by Austin Energy, and includes hosting, maintenance, and implementation services. This s...
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