Posting Language
Title
Authorize a contract for PagerDuty incident management and response platform, which sends automated alerts to technology staff when City systems experience issues, for Austin Technology Services with Carahsoft Technology Corp., for an initial term of three years in an estimated amount of $900,000 with up to two 1-year extension options each in an estimated amount of $300,000 for a total contract amount not to exceed $1,500,000. Funding: $300,000 is available in the Fiscal Year 2026-2027 Operating Budget of Austin Technology Services. Funding for the remaining contract term is contingent upon available funding in future budgets.
Body
Lead Department
Austin Financial Services.
Client Department(s)
Austin Technology Services.
Fiscal Note
Funding in the amount of $300,000 is available in the Fiscal Year 2026-2027 Operating Budget of Austin Technology Services.
Funding for the remaining contract term is contingent upon available funding in future budgets.
Procurement Language:
Multiple cooperative purchase programs were reviewed for these services. Austin Financial Services and Austin Technology Services have determined this contractor best meets the needs of Austin Technology Services to provide these services required for the City.
MBE/WBE:
Cooperative Agreement contracts are exempt from the City Code Chapter 2-9B (Minority-Owned and Women-Owned Business Enterprise Procurement Program); therefore, no subcontracting goals were established.
For More Information:
Direct questions regarding this Recommendation for Council Action to Austin Financial Services – Central Procurement at: FSDCentralProcurementRCAs@austintexas.gov or 512-974-2500.
Additional Backup Information:
The contract will provide the PagerDuty incident management and response platform for Austin Technology Services. PagerDuty is integrated with?City critical systems and provides automated alerts and dispatches support for much of the City’s software and technology. For...
Click here for full text