Posting Language
Title
Authorize negotiation and execution of a cooperative contract for customer care and billing software hosting and related support services with Oracle America, Inc., for a term of 17 months in an amount not to exceed $14,605,332.
[Note: This procurement was reviewed for subcontracting opportunities in accordance with City Code Chapter 2-9C (Minority Owned and Women Owned Business Enterprise Procurement Program). For the goods and services required for this procurement, there were no subcontracting opportunities; therefore, no subcontracting goals were established].
Body
Lead Department
Financial Services Department.
Client Department(s)
Austin Energy.
Fiscal Note
Funding in the amount of $7,249,164 is available in the Fiscal Year 2022-2023 Operating Budget of Austin Energy. Funding for the remaining contract term is contingent upon available funding in future budgets.
Purchasing Language:
Multiple contractors within this cooperative purchasing program were reviewed for these goods and services. The Financial Services Department has determined this contractor best meets the needs of the department to provide the goods and services required at the best value for the City.
For More Information:
Inquiries should be directed to Michelle Rocha, at 512-974-2261 or Michelle.Rocha@austintexas.gov.
Council Committee, Boards and Commission Action:
January 9, 2023 - Recommended by the Electric Utility Commission on a 7-0 vote with Commissioners Hopkins and Bowen absent and two vacancies.
Additional Backup Information:
The contract with Oracle America, Inc. is for customer care and billing (CC&B) software hosting, related support services, including future enhancements, and bill print.
The City of Austin Utilities' CC&B system handles billing for electricity, water, wastewater, solid waste, and other monthly fees for services to nearly 500,000 households and businesses. This contract will utilize the remaining time available on the underlyin...
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